Subscription management

Twingate is billed on a monthly or annual basis depending on the plan you selected when you purchased your subscription. Common questions on managing your subscription are detailed below. If you question is not answered here, please contact us for help answering your question.

What email address will invoices be sent to? How can I change it?

Invoices will be sent to the email address you entered as part of your billing address when purchasing your subscription. If you would like to change this address after activating your subscription, go to the "Settings" tab in the Twingate Admin console, and under "Current Plan", click "Manage" and then "Billing & Shipping Addresses". Update your email address associated with your billing information and the next invoice will be emailed to the new address.

How can I get a copy of past invoices?

From the "Settings" tab in the Twingate Admin console, under "Current Plan", click "Manage" and then "Billing History". You will be able to download past invoices in PDF format.

How can I change my plan between Starter, Business, and Enterprise? What if I want to change my billing frequency?

We don't currently support a way to change plan type or billing frequency within the Twingate Admin console, but please contact us, and we'd be happy to help you with any changes.

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